14 Reviews, Averaging 5 Stars!
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Scotch Plains, NJ
This washing machine was leaking all over the place! But this wasn't the only problem we experienced with this particular machine.
The agitator was not moving at all.
To be honest this repair was similar to many repairs we have done in the past. The customer calls us to take care of an emergency.
Most of the time we are able to act fast as we did in this instance.
Washing machine repair calls can get pretty crazy. This one was definitely one of those.
The machine was already disconnected when we got to the home. However, water had gathered into a pool. When we start to diagnose the machine we found that the bearings were shot and that the stay was stripped bare and was unable to hold the drum properly. It was moving and wobbling everywhere.
This problem is not uncommon and can be often the result of faulty or cheap parts. However, it can be caused by overloading a washing machine too often. FYI - It can be a bad thing to put too many clothes in the washer especially if you do this over and over again.
What did we do?
We completely removed the drum. Once the drum was out and no longer in the way we were able to replace the gaskets, strut, and bearings.
After that, we made sure the machine was properly balanced and was able to function without malfunctioning.
We fixed the problem and this custom was able to start using their washing machine again!
The Sub-Zero is a luxury brand fridge and everyone expects them to last forever without any problems. When they don't for some reason customers are often very very unhappy.
It is up to us to come in and save the day with our expert luxury refrigerator repair skills.
This was the case with this repair.
This Sub-Zero wasn't cooling the food. That is when the customer called.
Why was this Sub-Zero not able to cool the food?
We found at when we arrived at the home and were able to diagnose the machine. They had multiple parts on the machine that were failing and not functioning correctly.
The first problem we noticed when taking apart the refrigerator was that it had a massive leak. It had leaked out of a crack and that leak was causing the compressor and freezer evaporator to fail. After that, we also had to replace the exchanger (heat) and the accumulator.
Of course, we repaired the leak which was the cause of the issue. In the end, we were able to fix this machine, replace 4 main parts of the fridge and the customer went from frustrated to happy!